Noticeboard

30/10/2020: Due to West Yorkshire going into the Tier 3 of lockdown soon we have made the decision to shut our surgery doors again and you will only be allowed in if you have a face to face appointment booked. To book an appointment, call the surgery and our dedicated reception staff will triage your call and book you in for a video consultation with a GP if needed. There will be no face to face appointments offered unless the GP deems it necessary. If you are called in for an appointment it is vital that you wear a mask/face covering. If you do not wear one you will not be allowed to enter the surgery. 

30/10/2020: When you book an appointment you will be offered a video consultation - please not the GP/Clinician will call only ONCE, please make sure you have your phone on you at all times when you are waiting for the call - thank you for your patience. 

30/10/2020: As of Monday the 2nd November Bilton Medical Centre will not be issuing paper prescriptions any longer. This is to limit the need to visit the surgery and to follow Infection Control guidelines. Please call us to advise of the Pharmacy you would like your prescriptions sent to electronically, thank you.

22/10/2020: To book an appointment, call the surgery and our dedicated reception staff will triage your call and book you in for a video consultation with a GP if needed. There will be no face to face appointments unless the GP deems it necessary. If you are called in for an appointment it is vital that you wear a mask/face covering. If you do not wear one you will not be allowed to enter the surgery.

Complaints

Complaints Procedure

At Bilton Medical Centre, complaints are taken seriously. There are several avenues in which complaints can be made. Please note that in the first instance where possible please ask to speak to the Practice Manager or Assistant Practice Manager. They will speak to you and advise how to direct the complaint. They may also provide answers to you so that you can determine if you wish to pursue the complaint any further.

PRACTICE MANAGER SESSION

The practice manager holds a patient drop in sessions on Tuesday mornings between 09.00am  - 10.00am. Any patient complaints/concerns and indeed suggestions can be discussed directly with the manager or her secretaries during this time.

COMPLAINTS PROCEDURE AND FORM

   Complaints Procedure

   Complaints Form



 
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