Urgent Appointment

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01274 782080, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

The surgery also operates a open assessment sit and wait clinic from 8.30am on Monday, Wednesday and Thursday. Please call on the day and you will be advised of a time to come in and sit and wait to be seen. The expected wait times can vary from 20mins to 1hour, but we advise that in extreme cases the wait time is 2 hours.

Routine Appointment

To request a routine appointment in the next 7 days:

  • use our online system via the link at the top of this page (you will need to be provided with login details to access this service).
  • phone us on 01274 782080, Monday to Friday from 8:30am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:30am
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination


Telephone Consultations

You can book to have a telephone consultation with a clinician. He or she will ring on the telephone number you have given. Please try and ensure you leave a landline contact number where possible.

Extended Access

We also offer Extended Access appointment times for patients who may not be able to attend surgery during normal surgery opening times; please ask the receptionist when you call.

Click here for more Extended Access information.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 01274 782080, Monday to Friday from 8:30am to 5pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need a chaperone
  • if you need an interpreter
  • if you have any other access or communication needs

Hospital care

If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go. They can then book your appointment within the relevant department.

If you would prefer to have some time to think before deciding where and when to have treatment, you will be offered the option of calling the practice later and we will be able to book your appointment then.